Q: Will I need to provide cleaners with any cleaning products or equipment?
A: At our company we will provide all of the necessary cleaning materials including products and equipment that is needed for the job. We only use products that are of the highest quality, products that will effectively provide results that are of the highest of standards. The equipment that we make use of will remove a high percentage of dirt and bacteria, leaving your home spotless.
Q: Am I able to leave my house keys with your office? Will my keys be secure?
A: The answer is yes, you are able to leave your keys with our office. We recognise that people have various commitments for example work, busy lifestyles and appointments. As a result of this we have a secure key holding system available to those who can’t always be in their property. Keys that are taken out are returned at the end of the day to the office, this therefore means that keys will be secure at all times.
Q: If cleaning in my home what would you clean?
A: Before any work in your property commences we will discuss with you what your requirements are in terms of cleaning. We will take into account a range of different factors for example how many rooms, how many hours etc. Once this has been agreed then our cleaners will be able to get started.
Q: What ways can I pay for your services?
A: Payment is made on the day that the service is provided. You will be able to leave a cheque somewhere for us, pay by cash or standing order. Afterwards you will be issued with a receipt for our services.
Q: If I choose you to clean my property what time can you clean my home at?
A: We are unable to give a specific time on a service day, however we make an effort to meet customers preferences. Our service hours will be discussed with you when you contact us.
Q: Is there a contract I need to sign?
A: As a customer you are under no obligation to sign a contract with us. If you decide that you would like to stop using us then you are free to walk away. All we ask is that you give us some notice so that we can re-schedule our cleaning rotas if you no longer require our services.
Q: What will happen if something gets broken whilst my property is being cleaned?
A: Our cleaners will be able to provide your property with the up-most care. If any accident or breakages should occur whilst we are in your property then you will be provided with a note asking for you to contact us. Shortly after the incident we will be able to have your item repaired. If the item is unable to be repaired then we make every effort to have it replaced for you.
Q: Do you have public liability insurance?
A: Yes we do have public liability insurance. Our insurance will cover for breakages within your home and cover any accidents that might occur within your home to our members of staff. If requested we are able to provide you with a copy of our certificate validating our insurance cover.
Q: Do I need to be at home when you clean my property?
A: No, it is down to your preferences. If you would like to stay at your property whilst our cleaners provide their services then you can. If you are busy/have work/lifestyle commitments then all you would need to do is leave a key with our office and our cleaners will be able to go in at the arranged time. If you have an alarm code then you could turn your alarm system off or give us entry/exit codes.
Q: I need to cancel on the scheduled day, what do I do?
A: If you need/want to cancel your scheduled cleaning visit then all you would need to do is contact our office. We would ask that you give us at least 48 hours notice prior to this.
If you have any questions that haven’t been covered above then please feel free to contact us. Our staff would be more than happy to help you in anyway that we can. Please see our contact page for more information on how you can contact us with your questions.